May Edition 2020

Q: How, to your opinion, will the legal industry change? How will the "new normal" look for law firms? Gail Jaffa, Managing Partner, PSMG LLP: The skills which have been critical and will become more critical are IT skills to connect firms and lawyers digitally with clients. The crisis will hasten digital transformation with greater use of data to understand client needs. Clients will interact more with firms through technology be it online training, self service, remote meetings … Danny Collins: Communication is paramount. How to ensure the high levels of empathy, analysis and reasoning are communicated through a digitized practice and how to best communicate that to a changed world. 22